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Price Research Request email changing on Feb. 19

The email address for providers using the Arkansas Medicaid Price Research Request Form will change on Feb. 19, 2024. Going forward, inquiries should be submitted via secure email to ArkansasPricingInquiries@primetherapeutics.com. The existing inquiries email address will be phased out and deactivated on or shortly after Feb. 19, 2024.

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Hepatitis C update

Arkansas Medicaid has updated the prior authorization criteria for Hepatitis C reviews. The requirement for a certain fibrosis score, which dictates the amount of fibrosis in the liver, has been removed from the criteria. Fibrosis scores will no longer determine treatment eligibility. Each prior authorization request received will continue to be reviewed on a case-by-case basis.

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Provider Changes to Web Portals and Web-based Applications and Tools

Magellan has implemented pertinent changes to our web portals and web-based applications and tools. The first change consists of a new look and feel for the web pages and tools, such as Find a Pharmacy and Drug Lookup. While the look has changed, the functionality of these tools remains the same.  

 

The second change implements OKTA with multifactor authentication for our provider web-based applications accessed via the secure web portal. Current users of the secure web portal and Web Claims Submission (WCS) will need to complete a short migration process to verify their access credentials and move all existing application permissions to the new OKTA platform. Please review the  migration step-by-step job aid . 

Once your account has migrated successfully, send an email to  uacsupport@magellanehealth.com with the following information: 

·         Your Full Name 

·         Your Okta User ID (the email address you registered with) 

·         Include this statement: "I am an existing Arkansas portal user transitioning to Okta and require secure Provider Portal access" 

Once the email is received, the Magellan UAC Support team will enable your account so that secure Provider Portal access is available.  

If you are a Delegated Administrator and need to make permission changes to your access, log into the UAC Console and  update your organizations and roles . If you are not a Delegated Administrator, you will need to contact your organization's Delegated Administrator to request changes to your account permissions. 

If a new pharmacy provider or prescriber would like to register for the secure web-based applications, they can still do so by clicking the Register button to access our User Administration Console (UAC). 

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Member Changes to Web Portals and Web-based Applications and Tools

Magellan has implemented pertinent changes to our web portals and web-based applications and tools. Members who desire to check their eligibility and pharmacy claims, are able to register on the updated web portal for secure access to this information. For assistance with registering, access the Member Portal Registration Job Aid .

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