Beginning on Jan. 1, 2024, diabetic supplies will move to a pharmacy benefit rather than under the Durable Medical Equipment (DME) benefit for all beneficiaries except those with Medicare Part B benefits. Those with Medicare Part B benefits will continue to be serviced under the DME program.

Currently, the diabetic supplies have been an Arkansas Medicaid medical benefit, while the insulins and other various drugs are a pharmacy benefit. Beginning Jan. 1, most diabetic supplies will move to a pharmacy benefit. The only exception is traditional insulin pumps requiring tubing and cannula type supplies. These will remain a medical benefit under DME billing rules.

This change will allow Medicaid beneficiaries who are managing their diabetes to get their needed medications and non-drug diabetic supplies all from a pharmacy. This will help streamline the services for these beneficiaries, and it will align with other commercial plans and their benefits. Please watch for further communications regarding the transition plan.

Thank you for your support as we implement this change.

Magellan has implemented pertinent changes to our web portals and web-based applications and tools. Members who desire to check their eligibility and pharmacy claims, are able to register on the updated web portal for secure access to this information. For assistance with registering, access the Member Portal Registration Job Aid.

Magellan has implemented pertinent changes to our web portals and web-based applications and tools. The first change consists of a new look and feel for the web pages and tools, such as Find a Pharmacy and Drug Lookup. While the look has changed, the functionality of these tools remains the same.

The second change implements OKTA with multifactor authentication for our provider web-based applications accessed via the secure web portal. Current users of the secure web portal and Web Claims Submission (WCS) will need to complete a short migration process to verify their access credentials and move all existing application permissions to the new OKTA platform. Please review the migration step-by-step job aid.

Once your account has migrated successfully, send an email to uacsupport@magellanehealth.com with the following information:

·         Your Full Name 

·         Your Okta User ID (the email address you registered with) 

·         Include this statement: "I am an existing Arkansas portal user transitioning to Okta and require secure Provider Portal access" 

Once the email is received, the Magellan UAC Support team will enable your account so that secure Provider Portal access is available.

If you are a Delegated Administrator and need to make permission changes to your access, log into the UAC Console and update your organizations and roles. If you are not a Delegated Administrator, you will need to contact your organization's Delegated Administrator to request changes to your account permissions.

If a new pharmacy provider or prescriber would like to register for the secure web-based applications, they can still do so by clicking the Register button to access our User Administration Console (UAC).